Refund policy

At SalamJee Fragrance, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

We offer a 15-Day Return & Exchange Policy, which means you have 15 days from the date of order delivery to request a return or exchange.

Return & Exchange Conditions:

• Return/exchange requests must be submitted within 15 days of delivery.
• Only perfume bottles with at least 90% of the product remaining are eligible for a return or refund.
• The product must be returned in its original packaging and condition.
• Delivery charges are non-refundable on returned or exchanged items.
• Customers are responsible for paying the return shipping/delivery charges for exchange orders.

Damaged or Defective Items:

Please inspect your order upon delivery. If the item is defective, damaged, you received the wrong product, or you simply do not like the fragrance, please contact us within 24–48 hours of delivery so we can guide you on the return or exchange process.

Note: To process claims for damaged or wrong items, a clear unboxing video showing the damaged bottle or parcel condition as received is required as proof.

Refund Processing:

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 to 10 business days via Bank Transfer, JazzCash, or EasyPaisa.

Contact Us:

For any questions or to initiate a return, please contact us at:

• Phone / WhatsApp: 0321-4103272